We acknowledge choosing a digital rewards provider and/or a loyalty solution is not easy and can be risky whenever your customer experience is at stake. We take our role in the customer journey as seriously as you do and know availability of your service is of utmost importance to provide deeper customer engagement and satisfaction. That’s why we have built for our Silver and Gold Package Clients a Service Level Agreement (SLA) to cover the myriad of components that keep your service running at 99% uptime. Our SLA is a contract between you, the customer, and the Reward the World™. It defines the terms of our responsibility and what happens in the rare occurrence our responsibilities are not met. We want our customers to feel at ease with their decision to working with Reward the World™, and knowing that we take your service uptime as seriously as you do is a company imperative.